What if every customer heard from you at exactly the right moment?
Good customer support is mostly about timing and consistency. This free guide gives you the words to use at 30 customer moments, ready to copy and send.
- Most follow-ups are short, simple messages. The hard part is finding the right words in the moment.
- The 30 moments cover enquiries, new customers, support, finished work, quiet customers and the harder moments.
- Each one comes with a short message you can copy, adjust and send.
Get the free guide: What to Say at 30 Customer Moments
The 30 moments worth a message, and the words to use at each one. Tell us where to send it.
Quick answers
How often should I follow up with customers?
Follow up at set points: soon after an enquiry, a few days after a quote, after the work is done, and at regular check-ins. A fixed rhythm matters more than a perfect one.
How do I follow up without being pushy?
Lead with something useful, such as an answer, a reminder or a tip, and make the next step easy and optional.
What should a customer support reply include?
A clear answer, what happens next and when, and a check that the problem is solved.
What should I say when a customer is unhappy?
Thank them for telling you, say what you understand went wrong, explain what you will do and by when, and follow up once it is fixed.
How do I keep up with customer messages when I am busy?
Set a reply-time target, keep templates for common questions, and use reminders so follow-ups do not depend on memory. Or give the inbox to someone who owns it.
Can a virtual assistant handle customer support and follow-up?
Yes. A virtual assistant can sort the inbox, send templated replies, flag what needs you and run follow-up reminders, once the rules are agreed.
Would you rather have someone do this for you?
Virease gives you a managed virtual assistant who can take this work off your plate. Book a short call and we will talk it through.
Book a free discovery call